Sign up now for our newsletter and get 10% discount on your first order of silver jewelry:
Search

We are shipping worldwide for free!

0
0

FAQ

All categories

Express shipping within Germany

Express shipping with DHL Express can be added optionally in the shopping cart. The cost is 25€.

From an order value of 700€, express shipping is already included and does not have to be booked separately in the shopping cart.

The transit time of the shipment is 1-2 working days, the delivery takes place against signature and you will receive a link to the shipment tracking under which the delivery options can also be processed.

Please note that express shipping does NOT shorten the production time!

Please contact us if you need a piece of jewellery at a specific date.

You can also specify your preferred date in the note to your order. We will then get back to you as soon as possible to see if we can meet your request.

Express shipping international

Express shipping with DHL Express can be added optionally in the shopping cart.

You will receive a link to the shipment tracking under which you can also edit the delivery options. You can also activate delivery notifications there.

The costs are staggered according to destination regions:

Germany: 25€

All EU countries, Liechtenstein, Norway, Switzerland, UK, Canada, USA: 50€.

All other countries (e.g. Australia, New Zealand, Mexico): 70€.

From an order value of 700€, express shipping is already included and does not have to be added to the shopping cart.

The transit time of the shipment is 1-2 working days in the EU, to the rest of the world approx. 3-5 days. Delays due to customs clearance may occur in isolated cases, but we have no influence on this and cannot be held liable for it. Any import duties and taxes are to be paid by the customer.

Please note that express shipping does NOT shorten the production time!

Please contact us if you need a piece of jewellery at a specific date.

You can also specify your preferred date in the note to your order. We will then get back to you as soon as possible to see if we can meet your request.

 

 

Do I have a warranty on the jewelry?

We manufacture high quality jewelry by hand, so we provide a two-year warranty on materials and workmanship. Should damage occur during this time due to material defects, we will repair them for you free of charge.

Our warranty does not cover damage caused by improper use. In the event of a warranty claim, we will individually examine the cause of the damage.

 

I need the jewelry on a specific day - is it possible?

Please contact us if you need a piece of jewelry at a certain date. We will let you know immediately if it is possible for us to fulfill your request. Under certain circumstances, a rush fee of 20% of the selling price will be charged.

If the desired date is within the delivery time stated in the item description, you don't need to worry. Nevertheless, you are welcome to tell us the desired date in a note with your order.

We do our best to make sure your jewelry arrives on time. We cannot guarantee delivery dates for rush orders because it also depends on the suppliers and shipping providers.

 

International shipping

We ship worldwide - free of charge!

When your order is shipped, you will receive a link to track the shipment (please check your spam folder).

Standard shipping is done with DHL Warenpost Premium via the mail network of the destination country. We ship to the USA with USPS Smartmail Expedited.

Some countries (Australia, Canada) unfortunately do not accept the consignment number, which is why tracking in the destination country is not possible. Nevertheless, the shipments arrive reliably.

The following are approximate transit times with standard shipping to some regions (based on experience):

EU: 3 - 5 working days

UK: 3 - 7 working days

USA: 8 - 10 working days

Canada: 8 - 14 working days

Australia & New Zealand: 10 - 21 working days

These transit times apply to free standard shipping. Express shipping is much faster especially to overseas. It can be added in the shopping cart. From a total price of 700€ per order, express shipping is already included free of charge and does not have to be added by you in the shopping cart.

 

Can the ring size be adjusted at a later date?

We will make your ring in the exact size you tell us.

Please make sure that it is correct. In our FAQs we explain in detail how you can reliably find out your ring size.

Unfortunately, returns due to incorrect ring size information are not possible if your ring was made to order.

If the ring still does not fit, it's not the end of the world - it can be easily adjusted in a jewelry store near you. Our rings are designed so changes and repairs are always possible.

Even if your ring size changes over time (e.g. due to pregnancy or weight variations), your local goldsmith will be happy to help you.

Can I get the ring in another precious metal?

Yes, we will be happy to make your ring in another precious metal.

As goldsmiths we use

  • 925 sterling silver
  • all gold alloys (yellow gold, rose gold, red gold and palladium white gold) from 585 / 14K fineness
  • our favorite material 950 platinum

In our configurator you can view all precious metals "on the ring".

Contact us to inquire about the price of one of our rings in your desired material.

Materials we do NOT work with are:

  • Brass
  • Stainless steel
  • 333/10K gold (it's just no good)
  • Tungsten, iridium and other exotic metals that are not really suitable for jewelry

 

Can I change the delivery address after ordering?

You can provide an alternative delivery address within the order process.

If you want to change the delivery address after we have received your order, this is still possible during the production process.

Please write to us directly regarding this issue:

orders@kipkalinka.com

Please include the date and number of your order in your email.

You can also just reply to one of our mails to you.

Can I pay in installments?

Yes, payment in installments is possible. There are two procedures for this:

  1. Pay conveniently in installments via Paypal and Klarna. To do this, complete your purchase in our store and then select the payment by installments on the page of the payment provider (if it is offered to you there). KIPKALINKA is not involved in this form of payment by installments. All claims are transferred to the selected payment service provider.
  2. For orders with a total price over 300€ we offer the flexible installment payment in advance. The amount / number of installments you can determine yourself. We create a private article for you, through which you pay the individual installments. Let us know if you want to be reminded of your payments by email. We will start production as soon as 50% of the sales price has been paid. The item will be shipped to you as soon as the last installment has been paid or the production has been completed. This form of installment payment can be canceled up to the start of production. In this case, however, a handling fee of 70€ will be retained by us.

Please contact us to arrange your individual installment payment.

Can I cancel my order?

To cancel your order, please fill out our cancellation form: https://www.kipkalinka.de/widerrufserklaerung/

You can find the detailed terms and conditions for a cancellation here: https://www.kipkalinka.de/widerruf/

For articles which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive (e.g. ring size) or which are clearly tailored to the personal needs of the consumer, a cancellation is possible, provided that we have not yet started production.

Please contact us as soon as possible if you want to cancel your order. To do so, send an e-mail to bestellungen@kipkalinka.de with your order number or simply reply to one of our e-mails regarding your order.

 

 

 

Can you use other gemstones?

We would be happy to create your dream ring with the gemstones of your choice. In our Customizeryou can get an overview of the gemstones we offer.

The application is not yet online for all our rings, but we can make any ring with the gemstones shown there.

Other gemstones are possible, provided they are available in the required cut. Please note that gemstones which are to be set in a ring should have a Mohs hardness of at least 6. If they are softer, you will not enjoy them for very long. Contact Us if you want stones that are not listed in the customizer.

We are also happy to work with diamonds, and have a wide network of trusted dealers. Since the pricing of these stones is very complex, we ask for a special request in this regard via our Contact Form. It is important for us to know how much you want to spend so that we can find the perfect diamond for you. Therefore, state your approximate budget in your request.

We can acquire almost any type of gemstone, or even have it cut for you. After making a deposit or ordering the ring in your desired precious metal, we will order a selection of matching gemstones from our supplier. We will send you photos and prices of the individual stones and you can choose your favorite.

Can you add an engraving?

Yes, we are very happy to engrave your piece of jewelry for you. Whether name and date in the wedding rings should or a personal dedication in a precious gift - everything is possible. The application of an engraving extends the production time by about 7 - 10 days.

Here you can order the engravings for your ring directly.

 

 

 

Can you use my old jewelry?

We will gladly take your old real jewelry in exchange, and return the precious metal (silver, gold, platinum, and palladium) to the sustainable material cycle. In this way, resources are conserved and you save on the purchase.

We weigh and test your old pieces to determine their purity.

You will receive photos of the weighing, and what has no value will be returned to you, along with your new piece of jewelry.

The determined material value of the respective precious metal is credited to you at the current purchase price. This is offset against the purchase price of the new piece of jewelry.

You will receive a purchase document and a receipt for the amount after the purchase.

After prior consultation, please send us your old treasures registered and insured.

If you want jewelry made from the exact precious metal of your heirlooms for emotional reasons, the process is more complicated and involves extra costs. Also, at least 20 grams of scrap gold or 40 grams of silver are required for the separation process. White gold and platinum metals unfortunately cannot be reworked in this way.

What shipping companies do you use?

Within Germany we ship as DHL parcel.

We ship worldwide with DHL Warenpost Premium, to the USA with USPS Smartmail Expedited.

Express shipping is delivered worldwide by DHL Express by default.

You will receive a link to track your shipment when your order is shipped (please check your spam folder.) From this you can also see with which shipping company the package was mailed.

Other shipping providers (e.g. UPS, courier) are available upon request and for an additional charge.

Shipping within Germany

We ship within Germany free of charge as a DHL parcel.

When your order is shipped, you will receive a link to track the shipment (please check your spam folder).

The delivery time within Germany is 2 - 4 working days.

As our items are small, they may be delivered to you by the postman.

 

How much does international shipping costs?

We ship worldwide for free! Orders over 700€ include free express shipping.

If the shipping address provided is incorrect, or the shipment is returned to us for any other reason, we will charge a flat rate of 10€ for reshipping silver jewelry.

If items with a value of more than €700 need to be reshipped or if you chose express shipping when placing your order, a flat rate equal to the cost of express shipping to your destination will apply for reshipping.

In the event that a new shipment is necessary, you will receive an invoice from us. After the payment of the invoice, we will ship your jewelry again.

Please make sure that your shipping address and phone number are correct to avoid extra fees. Please double check that your Paypal shipping address is up to date (if you paid with Paypal).

Make sure to check the tracking link regularly so that you can receive your shipment without delay.

The flat rate for reshipment does NOT apply if your jewelry is lost in the mail (fortunately this is extremely rare.)

 

How do I find out another person's ring size?

Going together to a jeweler or goldsmith to have your ring size measured professionally, or going to a jewelry store to try on rings is the safest method.

If you want it to be a surprise, then you need a caliper gauge like in the pictures below.

"Borrow" a ring from the person in question. If possible, they should wear it on the finger that the new ring is meant for. Please let us know if this is not possible.

Measure the inner diameter and width of the borrowed ring, as shown in the pictures below.

Falls Du dir beim Ablesen nicht sicher sein solltest, hinterlasse uns eine Notiz mit Deiner Bestellung und schicke Fotos Deiner Messung an <info@kipkalinka.de> oder nutze unser Kontaktformular.

IMPORTANT: The entire lower ruler must be visible, as it is necessary for correct measurement.

 

                                        

How do I find my ring size?

IMPORTANT: Rulers, paper strips, measuring tapes, and twine are not accurate enough and are not a good way to determine your ring size!

There are four good ways to find out your ring size:

1. The safest way is to go to a goldsmith or jewelry store near you. They will measure your ring size with professional instruments. If you also specify the width of the ring you want, the result will be very precise and your new KIPKALINKA ring will fit you perfectly.

2. You can buy professional measuring tools. If you often buy rings on the internet, the investment may be worthwhile. Just google "ring gauge" or "ring sizer."

3. You can try on rings of similar width in a jewelry or department store to find out the right size.

4. Using a caliper, measure the inside diameter and width of a ring that fits you well, as you can see in the pictures.

Falls Du Dir beim Ablesen nicht sicher sein solltest, hinterlasse uns eine Notiz mit Deiner Bestellung und schicke Fotos Deiner Messung an <bestellungen@kipkalinka.de> oder nutze unser Kontaktformular.

IMPORTANT: The entire lower ruler must be visible, as it is necessary for correct measurement.

                                        

If all the above methods are not feasible for you, you can purchase a plastic ring sizer from us. The purchase price will be credited to you when you order your ring.

However, the accuracy of the measurement results is not comparable with the above methods because the flexible material behaves differently from a rigid ring.

How long does the fabrication take?

We make each piece of jewelry individually to order in our Leipzig workshop, this takes time.

The fabrication time is indicated for each item in the "Additional Information" section.

For example:

Ready to ship products are shipped within 3 business days

Silver jewelry without gemstones 10-14 business days

Silver jewelry with gemstones 3-4 weeks

Jewelry in gold and platinum without gemstones approx. 4 weeks

Jewelry in gold and platinum with gemstones 4-6 weeks

Custom made for which an existing model is adjusted individually 4-8 weeks

Customized products for which a new prototype must be created approx. 3-5 months

Important: the application of a custom engraving extends the production time by 7 - 10 working days.

Please contact us if you need a piece of jewelry by a specific date. We will let you know immediately if it is possible for us to grant your request. Under certain circumstances, a rush fee of 20% of the selling price will be charged.

 

 

Where is my shipment?

The delivery time for products that are custom made is 15-40 working days, as the individual production takes 2-6 weeks.

The production time of our products can be found in the additional information about the item. If you need the jewelry by a specific date, we ask you to contact us in advance through our Contact Form.

Once your jewelry is on its way to you, you will receive a shipping notification with a link to track the shipment.

Use it to check the status of the shipment and the expected delivery date.

After we have sent your order, the only information we have is what can be found under this link. Therefore, we ask you to not send us questions about shipping, and please use the link.

If the status of your shipment has not changed for a long time (for shipments within Europe, two weeks, rest of the world, three weeks,) please contact us directly by email at orders@kipkalinka.com

Please include your name, order, and tracking number in your email.

We will immediately request a follow-up investigation.