BLACK CAT SALE - 10% on all ready-to-ship pieces - Code: BLACKCAT10
BLACK CAT SALE - 10% on all ready-to-ship pieces - Code: BLACKCAT10
Our vouchers are valid for 3 years, unless otherwise stated.
They can also be redeemed by another person.
Only gift certificates that were purchased for payment can be combined with other discounts.
They can be redeemed in the shop of the website www.kipkalinka.de or www.kipkalinka.com as well as when buying products in my workshop or at events.
The vouchers cannot be paid out in cash or non-cash. Also, unused residual values of vouchers will not be paid out.
The splitting of a voucher on several orders is unfortunately not possible.
Express shipping with DHL Express can optionally be added in the shopping cart. The cost is €25.
Express shipping is already included for orders over €700, so you don't need to add it to your cart separately.
The delivery time is 1-2 business days. A signature is required upon delivery, and you will receive a tracking link where you can also edit the delivery options.
Please note that express shipping does NOT shorten the production time!
Please contact us if you need a piece of jewelry by a specific date.
You can also let us know your preferred date in the order notes. We'll get back to you ASAP to confirm if we can make it happen.
You can optionally add DHL Express shipping in your cart.
You'll get a tracking link where you can also manage delivery options. You can also activate delivery notifications there.
The costs vary depending on the destination:
Germany: €25
All EU countries, Liechtenstein, Norway, Switzerland, UK, Canada, USA: €50
All other countries (including Australia, New Zealand, Mexico): €70
For orders over €700, express shipping is already included and doesn't need to be added in the cart.
Delivery within the EU usually takes 1-2 business days, and about 3-5 days for the rest of the world. Occasionally, there might be delays due to customs clearance, but we don't have any control over that and can't be held responsible. Any import duties or taxes are the customer's responsibility.
Please note that express shipping does NOT shorten the production time!
Please contact us if you need a piece of jewelry by a specific date.
You can also let us know your preferred date in the order notes. We'll get back to you ASAP to confirm if we can make it happen.
We handcraft high-quality jewelry, which is why we offer a two-year warranty on materials and workmanship. If damage occurs during this time due to material defects, we will repair it for you free of charge.
Our warranty does not cover damage caused by improper use. In the event of a warranty claim, we will individually assess the cause of the damage.
Please contact us if you need a piece of jewelry by a specific date. We will immediately let you know whether it is possible for us to fulfill your request. Under certain circumstances, an express surcharge of 20% of the sales price will be due.
If the desired date is within the delivery time stated in the item description, you don't need to worry. Nevertheless, you are welcome to let us know your desired date in a note with your order.
We do our best to ensure that your jewelry arrives on time. We cannot guarantee delivery dates for express orders, because it also depends on the suppliers and shipping providers.
Our standard packaging is made of dark blue, FSC-certified linen cardboard with our logo:
Check out our fancy ring box made of dark blue, vegan leather with a velvet inlay:
You can buy it here: https://www.kipkalinka.de/produkt/blaue-ringbox-aus-veganem-leder-upgrade/
Our wooden box with a vegan leather inlay and black slipcase is especially classy.
This premium packaging is already included with gold and platinum rings.
You can find it here: https://www.kipkalinka.de/produkt/edle-ringbox/
We ship worldwide – for free!
When your order ships, we'll send you a tracking link (please check your spam folder).
Standard shipping is via DHL Warenpost Premium through the destination country's postal network. For the USA, we ship with USPS Smartmail Expedited.
Unfortunately, some countries (Australia, Canada) don't accept the tracking number, so tracking isn't possible in the destination country. But don't worry, the shipments still arrive reliably.
Here are the approximate delivery times with standard shipping to some regions (based on experience):
EU: 3 – 5 business days
UK: 3 – 7 business days
USA: 8 – 10 business days
Canada: 8 – 14 business days
Australia & New Zealand: 10 – 21 business days
These delivery times apply to free standard shipping. Express shipping is significantly faster, especially overseas. It can be added in the shopping cart. From a total price of 700€ per order, express shipping is already included free of charge and does not have to be added by you in the shopping cart.
We will make your ring in the exact size you tell us.
Please make sure that it is correct. In our FAQs we explain in detail how you can reliably find out your ring size.
Unfortunately, returns due to incorrect ring size information are not possible if your ring was made to order.
If the ring still does not fit, it's not the end of the world - it can be easily adjusted in a jewelry store near you. Our rings are designed so changes and repairs are always possible.
Even if your ring size changes over time (e.g. due to pregnancy or weight variations), your local goldsmith will be happy to help you.
Yes, we would be happy to make your ring in another precious metal.
As goldsmiths, we use
In our configurator you can view all precious metals “on the ring”.
Contact us to ask about the price for one of our rings in your desired material.
Materials we do NOT work with are:
You can provide an alternative delivery address within the order process.
If you want to change the delivery address after we have received your order, this is still possible during the production process.
Please write to us directly regarding this issue:
orders@kipkalinka.com
Please include the date and number of your order in your email.
You can also just reply to one of our mails to you.
Yes, payment in installments is possible. There are two methods for this:
Contact us to arrange your personal payment plan.
To cancel your order, please fill out our cancellation form: https://www.kipkalinka.de/widerrufserklaerung/
You can find the detailed terms and conditions for a cancellation here: https://www.kipkalinka.de/widerruf/
For items that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive (e.g. ring size) or which are clearly tailored to the personal needs of the consumer, cancellation is possible if we have not yet started production.
Please contact us as soon as possible if you would like to cancel your order. Send an email to bestellungen@kipkalinka.de stating the order number or simply reply to one of our emails regarding your order.
We would be happy to create your dream ring with the gemstones of your choice. In our Customizeryou can get an overview of the gemstones we offer.
The application is not yet online for all our rings, but we can make any ring with the gemstones shown there.
Other gemstones are possible, provided they are available in the required cut. Please note that gemstones which are to be set in a ring should have a Mohs hardness of at least 6. If they are softer, you will not enjoy them for very long. Contact Us if you want stones that are not listed in the customizer.
We are also happy to work with diamonds, and have a wide network of trusted dealers. Since the pricing of these stones is very complex, we ask for a special request in this regard via our Contact Form. It is important for us to know how much you want to spend so that we can find the perfect diamond for you. Therefore, state your approximate budget in your request.
We can acquire almost any type of gemstone, or even have it cut for you. After making a deposit or ordering the ring in your desired precious metal, we will order a selection of matching gemstones from our supplier. We will send you photos and prices of the individual stones and you can choose your favorite.
Yes, we'd love to engrave your jewelry for you! Whether it's a name and date on wedding rings or a personal message on a precious gift – anything is possible. Adding an engraving will extend the production time by about 7–10 days.
You can order the engraving for your ring directly here.
We will gladly take your old real jewelry in exchange, and return the precious metal (silver, gold, platinum, and palladium) to the sustainable material cycle. In this way, resources are conserved and you save on the purchase.
We weigh and test your old pieces to determine their purity.
You will receive photos of the weighing, and what has no value will be returned to you, along with your new piece of jewelry.
The determined material value of the respective precious metal is credited to you at the current purchase price. This is offset against the purchase price of the new piece of jewelry.
You will receive a purchase document and a receipt for the amount after the purchase.
After prior consultation, please send us your old treasures registered and insured.
If you want jewelry made from the exact precious metal of your heirlooms for emotional reasons, the process is more complicated and involves extra costs. Also, at least 20 grams of scrap gold or 40 grams of silver are required for the separation process. White gold and platinum metals unfortunately cannot be reworked in this way.
Within Germany, we ship as a DHL package.
We ship worldwide with DHL Warenpost Premium, and to the USA with USPS Smartmail Expedited.
Express shipping is delivered worldwide by DHL Express by default.
You will receive a link to track your shipment when your order is shipped (please check your spam folder.) From this you can also see with which shipping company the package was mailed.
Other shipping providers (e.g., UPS, courier) are possible upon request and for an additional charge.
We ship within Germany for free as a DHL package.
When your order ships, we'll send you a tracking link (please check your spam folder).
Delivery within Germany takes 2 – 4 business days.
Since our shipments are small, they may be delivered by your mail carrier.
We ship worldwide for free! Orders over 700€ include free express shipping.
If the shipping address provided is incorrect, or the shipment is returned to us for any other reason, we will charge a flat rate of 10€ for reshipping silver jewelry.
If shipments with a value of over €700 need to be reshipped, or if you chose express shipping when ordering, a flat fee will be charged for the cost of express shipping to your destination region for the reshipment.
In the event that a new shipment is necessary, you will receive an invoice from us. After the payment of the invoice, we will ship your jewelry again.
Please make sure that your shipping address and phone number are correct to avoid extra fees. Please double check that your Paypal shipping address is up to date (if you paid with Paypal).
Make sure to check the tracking link regularly so that you can receive your shipment without delay.
The flat rate for reshipment does NOT apply if your jewelry is lost in the mail (fortunately this is extremely rare.)
Going together to a jeweler or goldsmith to have your ring size measured professionally, or going to a jewelry store to try on rings is the safest method.
If you want it to be a surprise, then you need a caliper gauge like in the pictures below.
"Borrow" a ring from the person in question. If possible, they should wear it on the finger that the new ring is meant for. Please let us know if this is not possible.
Measure the inner diameter and width of the borrowed ring, as shown in the pictures below.
Falls Du dir beim Ablesen nicht sicher sein solltest, hinterlasse uns eine Notiz mit Deiner Bestellung und schicke Fotos Deiner Messung an <info@kipkalinka.de> oder nutze unser Kontaktformular.
IMPORTANT: The entire lower ruler must be visible, as it is necessary for correct measurement.
IMPORTANT: Rulers, paper strips, measuring tapes, and twine are not accurate enough and are not a good way to determine your ring size!
There are four good ways to find out your ring size:
1. The safest way is to go to a goldsmith or jewelry store near you. They will measure your ring size with professional instruments. If you also specify the width of the ring you want, the result will be very precise and your new KIPKALINKA ring will fit you perfectly.
2. You can buy professional measuring tools. If you often buy rings on the internet, the investment may be worthwhile. Just google "ring gauge" or "ring sizer."
3. You can try on rings of similar width in a jewelry or department store to find out the right size.
4. Using a caliper, measure the inside diameter and width of a ring that fits you well, as you can see in the pictures.
Falls Du Dir beim Ablesen nicht sicher sein solltest, hinterlasse uns eine Notiz mit Deiner Bestellung und schicke Fotos Deiner Messung an <bestellungen@kipkalinka.de> oder nutze unser Kontaktformular.
IMPORTANT: The entire lower ruler must be visible, as it is necessary for correct measurement.
5. If all the above methods are not feasible for you, you can purchase a plastic ring sizer from us. The purchase price will be credited when you order your ring.
However, the accuracy of the measurement results is not comparable with the above methods, since the flexible material behaves differently than a rigid ring.
It is very important to us that you get exactly the jewelry you want.
Jewelry that is already prefabricated (category "Ready to ship") can be returned within 14 days of delivery. You can also easily return items for which no specific specifications such as size or material (e.g. earrings, pendants) have to be specified when purchasing. See our terms and conditions and the cancellation policy for more information.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Certain types of products are excluded from returns. Unfortunately, we can't accept returns on engraved pieces or returns due to incorrectly ordered ring sizes, as this is the customer's responsibility. Here's a guide on how to reliably determine the correct ring size.
We'd also be happy to send you a ring sizer. Please contact us to do so.
We do not accept returns of engraved or personalized products that have been customized and handcrafted just for you. We also cannot accept returns of gift cards and discounted products.
If you are not satisfied with a personalized item, please contact us. We will take care of your request as quickly as possible and find a solution together.
There are certain situations where only partial refunds are granted: Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
We make every piece of jewelry individually to order in our Leipzig workshop, so it takes a little time.
The fabrication time is indicated for each item in the "Additional Information" section.
For example:
Ready to ship products are shipped within 3 business days
Silver jewelry without gemstones 10-14 business days
Silver jewelry with gemstones 3-4 weeks
Jewelry in gold and platinum without gemstones approx. 4 weeks
Jewelry in gold and platinum with gemstones 4-6 weeks
Custom made for which an existing model is adjusted individually 4-8 weeks
Customized products for which a new prototype must be created approx. 3-5 months
Important: adding a custom engraving will extend the production time by 7–10 business days.
Please contact us if you need a piece of jewelry by a specific date. We will let you know immediately if it is possible for us to grant your request. Under certain circumstances, a rush fee of 20% of the selling price will be charged.
The delivery time for products that are custom made is 15-40 working days, as the individual production takes 2-6 weeks.
The production time of our products can be found in the additional information about the item. If you need the jewelry by a specific date, we ask you to contact us in advance through our Contact Form.
Once your jewelry is on its way to you, you will receive a shipping notification with a link to track the shipment.
Use it to check the status of the shipment and the expected delivery date.
After we have sent your order, the only information we have is what can be found under this link. Therefore, we ask you to not send us questions about shipping, and please use the link.
If the status of your shipment has not changed for a long time (for shipments within Europe, two weeks, rest of the world, three weeks,) please contact us directly by email at orders@kipkalinka.com
Please include your name, order, and tracking number in your email.
We will immediately request a follow-up investigation.
