Cancellation for digital content

Information on the right of cancellation for consumers regarding the delivery of digital content not supplied on a physical medium (e.g. e-book, software download)

Cancellation Policy

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their self-employed professional activity.

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of cancellation, you must inform us

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

Sample Cancellation Form

(If you want to cancel the contract, please fill out this form and send it back.)

Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of digital content that is not pre-made and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of cancellation expires prematurely if we have only started with the execution of the contract after you have given your express consent to do so and at the same time confirmed your knowledge that you will lose your right of cancellation with the start of the execution of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.